How do I retrieve my e-mail password? Print

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For security reasons, we do not keep a list of our customers' passwords.

Therefore, if you have forgotten the password of your e-mail account on our servers, you must change it to a new one. Here is how to do it:

Step 1: login

First of all, you need to log in to your Control Panel. If you don't remember how to do this, here's how: How do I log in to my account?

Step 2: change your password

In the"E-MAIL" tab, select"Email accounts" :

Récupérer le mot de masse de votre messagerie



In the list of email accounts for the relevant domain, click on"Manage" for the account to be changed:
Récupérer le mot de masse de votre messagerie

Finally, in the"New password" field, enter or generate your new password. Remember to remember it or store your new password in a safe place to avoid losing it.
You can then click on the"Update email settings" button at the bottom of the interface to save the change:

Récupérer le mot de masse de votre messagerie
 

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